ABOUT THE CUSTOMER
Costa Carts revolutionizes street-legal carts with an emphasis on superior aesthetics and performance.
Each cart is meticulously designed to not only meet but exceed expectations, offering a sleek and modern appearance that sets it apart from conventional models.
With a focus on delivering a better cart with a better look, Costa Carts combines high-end features with value-based pricing, ensuring that quality and affordability go hand in hand.
THE PROBLEM
Costa Carts faced a significant challenge in empowering their Sales Representatives to maximize efficiency and improve customer engagement, particularly with their custom-built vehicles. Their Sales Representatives needed an intuitive tool to simplify daily operations, including managing a vast network of dealers, keeping track of critical product updates and customization options, and staying informed with real-time notifications. Additionally, they required easy access to promotions and sales data to effectively tailor their strategies and drive performance.
THE SOLUTION
The Elipse Studio’s solution was the Costa Carts WebGL Vehicle Configurator, a cutting-edge application designed to empower Sales Representatives and immerse customers in the customization process. This powerful tool provides a stunning 3D visual representation of the cart, allowing users to interactively explore and select every premium feature—from the Superior Display System and 4 Speaker Amplified Audio system to the Marine vinyl-wrapped high-back bucket seats and lithium battery power sources. The configurator not only streamlines the sales process but also ensures that every detail, from the signature self-opening front trunk to the pre-wired auxiliary switches, is accurately reflected, providing real-time quotes and a seamless path to purchase.
Vehicle Configurator
The Costa Carts Sales & Configuration App is a comprehensive solution designed to empower Sales Representatives with a single, intuitive platform that combines robust dealer management with a cutting-edge configurator to streamline the entire sales process.
Dealer & Order Management
The app provides detailed management capabilities, allowing Sales Representatives to easily access dealer information, track order history, and manage communications, ensuring a smooth and efficient workflow.
Digital Catalog & Pricing
A continuously updated digital catalog gives Sales Representatives instant access to the latest component details, pricing, and availability. This ensures accurate information is always available when generating quotes and finalizing a configuration.
Promotions & Notifications
The app delivers timely push notifications and provides a dedicated section for viewing ongoing and upcoming promotions. This keeps the sales team informed of new product launches, special offers, and other updates, helping to boost sales and customer engagement.
IMPACT & RESULTS
The implementation of the Costa Carts Configurator has transformed the productivity of their Sales Representatives, achieving a 30% reduction in administrative workload related to manual quote generation and order entry. This has also led to a 25% increase in customer engagement efficiency, as representatives can now guide customers through an immersive, visual customization process. With real-time component updates, critical notifications, and promotional details at their fingertips, Sales Representatives are empowered to deliver exceptional service. This has resulted in a 20% growth in overall sales performance for Costa Carts.